Escalates and/or gains support where necessary to resolve the problem by using relevant information in a timely manner. Problem Solving - Takes ownership for Listening and understanding the customers problems.Process - Follows established processes/systems and recommends improvements as appropriate.Business Awareness - Understanding the customers environment and service requirements.Technical Capability - Working in a team and supporting clients with technical questions relating to our products.The ideal Candidate will have (These are flexible) Provide cover for Installation, Commissioning and Assembly on projects when the customer service schedule allows.Plan workload and maintain customer relationships.Interpret and respond clearly to customer enquiries received (in person, verbally over the telephone or from written requests).Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.Generate new opportunities and respond to after sales enquiries from customers.Recognise the need for performance adjustments and record the results.Visit clients' premises to carry out on site service work.Periodically visit clients' premises for technical and commercial discussions regarding requirements/quotations.
100% Customer Satisfaction within your conduct and performance in all client interactions.Develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.Hybrid working (depending on nature of the business).30 days holiday (Potential to grow to 38 over length of service).
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